Cable TV Packages
891_SIGNET SUPER VALUE MARATHI HINDI SD PACK@435
882_SIGNET SUPER KANNADA SD PACK@380
865_SIGNET MARATHI SD VALUE PACK@250
860_SIGNET MARATHI HINDI SUPER SD PACK@370
Manage Your Connection
- Xerox copy of Aadhar Card
- Xerox copy of Light Bill or Agreement
- One Passport Size Photograph
- ₹1800 nonrefundable onetime charges
- Complimentary package of ₹435\* for 30 days
- From the following month, payment of ₹435\* or any other selected package is required \*₹435 applicable as per SD/HD package selection
- No documents required
- Charges: ₹200
- Provide your new address verbally to Customer Care
- If your connection is active and you wish to replace the set top box for up gradation → Pay ₹1200 (nonrefundable)
- New adaptor or remote are chargeable or you may purchase them from outside vendors
- Xerox copy of Aadhar Card
- Xerox copy of Light Bill or Agreement
- One Passport Size Photograph
- Original NOC from the previous operator
- ₹200 for shifting
- ₹435\* or any other selected package
Let us help answer the most common questions you might have.
01
Error 220 – Payment Issue
If you see Error 220, it means your payment has not been completed. If you still get Error 220 after making payment, the cable TV command has failed. Please call Customer Care 0250-6912010 to resend the command.
02
Payment Process
While making payment, kindly keep your TV switched ON to ensure proper activation.
03
Error 300 – Technical Issue
If you see Error 300, it indicates a technical problem in your area. Please wait or contact Customer Care 0250-6912010 for updates
04
Error 210 – Viewing Card Not Activated
1. This message appears when the SetTop Box (STB) and Viewing Card (VC) are not
paired.
2. When Error 210 is displayed, the RCU Block is enabled in the STB, except for three
keys:
o Yellow (used for NIT search)
o Off/On
o Menu
3. To resolve this issue, please contact Customer Care 0250-6912010 for activation
support.
paired.
2. When Error 210 is displayed, the RCU Block is enabled in the STB, except for three
keys:
o Yellow (used for NIT search)
o Off/On
o Menu
3. To resolve this issue, please contact Customer Care 0250-6912010 for activation
support.
05
Filing Complaints
You can register your complaint through the My Cable TV App or by calling the Customer
Care number 0250-6912010. If the helpline is busy, please use the app to file your complaint
online.
Care number 0250-6912010. If the helpline is busy, please use the app to file your complaint
online.
06
Collection Executive Request
If you want a collection executive to visit your place, kindly inform Customer Care 0250-
6912010.
6912010.
07
Recharge Confirmation
After making payment, you will receive a confirmation SMS or notification. If not, please check
the My Cable TV App or contact Customer Care 0250-6912010.
the My Cable TV App or contact Customer Care 0250-6912010.
08
Channel Not Showing
If a subscribed channel is not visible, restart your set top box. If the issue persists, call Customer
Care 0250-6912010.
Care 0250-6912010.
09
Set Top Box Restart
Switch off your set top box, wait 30 seconds, and turn it back on to resolve common issues.
10
Change of Address
If you are shifting to a new location, inform Customer Care 0250-6912010 in advance to update
your service address.
A payment of ₹200 is required for the address change process.
your service address.
A payment of ₹200 is required for the address change process.
11
Duplicate Payment
If you accidentally make a duplicate payment, share the transaction details with Customer Care 0250-6912010. The amount will be adjusted in your next billing cycle.
12
Missed Payment Deadline
If payment is not made by the due date, services may be temporarily suspended through the automatic system. Pay immediately to restore service.
13
Upgrade/Downgrade Plan
You can request a plan change through the My Cable TV App or by calling Customer Care 0250-6912010.
Join the thousands of Vasai-Virar residents and businesses who’ve made the switch to Instanet.
Plans from ₹13,000/year. Free installation. Free on-site support. No fine print.
Plans from ₹13,000/year. Free installation. Free on-site support. No fine print.
